Dental 21 - Berlin Friedrichshain

I am astonished how easy and practical it was to book a visit online. Very unusual.
The dental practice is very nice and has a friendly atmosphere.
I was well taken care of by the very professional Dentist, that explained every step of the treatment. I am very happy with the human and professional approach in the Dental21 Berlin Friedrichshain.

I was just quite disappointed today. I have been a patient here and had treatments in this clinic many times but when I came today for emergency reasons, I couldn't see any dentist to fix my problem. The receptionist wasn't kind enough. I understand that I should need to book an appointment in advance but emergency cases do happen and they did not have an allotted time for these purposes. They did not even permit me to just be seen shortly by the dentist.
So this gave me the impression, that even if you're dying and needs immediate treatment and had been a loyal patient here, they don't care even if you die 'coz they're schedule is fully-booked already!
I will never go here again and I will be cancelling all my booked appointments!

I lost my tooth permanently because the receptionist of this clinic (I forgot her name, but she got blonde-brown hair, big eyes, of middle age 40s, with an unfriendly tone towards “ausländer”, foreign customers/patients) REFUSED me to see my Dentist during an emergency (when my k9 tooth fell out ).
She said, that the schedule was full and there’s no way she could fill me in between. I went there twice - BEGGING to see a dentist to advise me what to do to save my tooth - it was still bleeding. I have been undergoing treatments here for a long time, my dental records and history are in this clinic so it is just logical to see my dentist here during an EMERGENCY. But the receptionist REFUSED me with no sympathy and humanity at all with her emotionless, APATHETIC expressions. She didn’t even check or asked the dentists if they could have just a quick time to see me. She just immediately said - “No Time. Schedule is Full!” - And she was seemed upset that an “ausländer” patient like me bothered her. I could still imagine her uncongenial face as she uttered those words.
I phoned all over the dental clinics in Berlin and outside the city that I could see in my google search but couldn’t get an emergency appointment too ‘coz their schedules were fully-booked, so I had to phone and look for dental clinics available in the nearby city, 3 hours by bus from Berlin - in Szczecin, POLAND! But could you just imagine booking and scheduling to get an emergency treatment in another city from another country? TRAUMATIZING!

All doctors are super friendly and professional. I really like and recommend this clinic

super professional, super friendly, and super service. highly recommendable 🙂