Ace & Tate
7.3 / 10
Ace & Tate provides an impressive selection of stylish eyewear, coupled with a friendly and knowledgeable staff. Customers can expect a pleasant shopping experience, where the team is dedicated to assisting with any inquiries or needs.
The quality of the glasses is commendable, offering a fantastic balance between price and design. Many customers have found their new pairs not only functional but also aesthetically pleasing, making Ace & Tate a go-to destination for all eyewear needs.
Service options
Delivery
In-store pick-up
In-store shopping
On-site services
Same-day delivery
Accessibility
Wheelchair-accessible entrance
Amenities
Crowd
LGBTQ+ friendly
Transgender safe space
Payments
Credit cards
Debit cards
Ace & Tate is in position 4 of optometrists in Berlin
Customer Reviews
If I could, I would give minus 5 stars.
No quality control whatsoever and no idea what customer service means.
By pick-up, the frames were severely stained and had to be exchanged. I ended up canceling the purchase as I am not willing to waste more time returning to the store a 4th time for a poor product quality and non-existent customer service. What a disappointment and useless waste of time. Never again.
No quality control whatsoever and no idea what customer service means.
By pick-up, the frames were severely stained and had to be exchanged. I ended up canceling the purchase as I am not willing to waste more time returning to the store a 4th time for a poor product quality and non-existent customer service. What a disappointment and useless waste of time. Never again.
Gigi Sparks
Unfortunately the overall quality of the glasses and the experience of the employees is getting worst and worst. I went there for having a prescription for a new pair of glasses. After 3 weeks I received the glasses that were completely wrong, I couldn’t see anything so I had to return them immediately. Then I decided to use an old prescription since I didn’t want to wait longer for other mistakes and I got my new glasses. After a week I was feeling pain on my nose because the frame was not fitting properly so I went to the shop asking to just fix them (they have the machines for that). But the employee told me that they couldn’t fix the nose part (how come??) so I would have to return them back again. End of the story: they rather prefer to send back and forth from china thousands of glasses per day then to do things properly. And they even claim they are “sustainable”.
So it’s not worth to save money for an ace and Tate product at all
So it’s not worth to save money for an ace and Tate product at all
Giacomo Donati
Very friendly and experienced staff in my experience. The prices are also fair for the quality you get.
Icaro Ponce
I had an eye test appointment here a week ago. My optician Mr Lars was really nice and explained everything to me. The other staff members were also super nice. I was only visiting Berlin and since I have more diopters and astigmatism, I couldn't go for the "same day" glasses, but mine were delivered to Prague where I live four days after I visited the shop, the delivery was free of charge. I really like the new frames and would definitely recommend this place 🙂
Markéta Florianová
Very poor customer service and quality of the frames. I would rather invest in some mid priced glasses/ frames. Ace & Tate definitely lost a loyal customer. Cheers, Michael
Michael Kuntuala Wuta
Address
Ace & Tate is located at Alte Schönhauser Str. 42, 10119 Berlin, Germany
Website
The website of Ace & Tate is: aceandtate.com
Business Hours
Monday: 10:00–19:00
Tuesday: 10:00–14:00
Wednesday: Closed
Thursday: 12:00–19:00
Friday: 10:00–19:00
Saturday: 10:00–19:00
Sunday: Closed