ATU Berlin - Kreuzberg

I’ve used the ATU branch in Kreuzberg multiple times, and most recently for the HU inspection. It passed without any of the dubious repairs many other shops often suggest. In general, I don’t trust car repair shops because it's easy for them to fabricate issues, but so far, ATU has seemed very honest. Once, I had the AC fixed, but that repair only lasted a few months. Overall, though, I’m happy with the shop!

First of all, the service is horrendous. My light was broken and the car displayed the problem clearly. However, after a normal „check-up“, they weren’t able to recognize the broken light. Additionally, they did not recognize a problem with my clutch which was a significant safety issue.
I went to another mechanics… everything sorted within a week…
I would never let inspect my car here again!
Huge waste of money and time!
Also, if I could.. I would only give 0 stars, however it’s not possible.

I think they didn't fix any of the problems with my car, and pretended to have fixed them.
My reason for going there was because of an engine misfiring problem. When they called to say my car was ready, I asked if the engine was fixed - they said yes the problems were solved. They gave me two diagnosis reports: one with the issues listed, and a second newer one with no issues.
I was suspicious because the car had been there only for a morning. I found that a lot of the issues still exist, and I fear they didn't fix the problem with the engine misfiring. They did turn off the engine warning light, which means I don't know if the problem persists.
The staff at the checkout just wanted me to pay and go away, and didn't want to explain anything. I'm driving my car now unsure if it works. Bad service, would not recommend this place.

Very friendly and reliable service, also very considerate given language barriers. Had an emergency and they helped a lot to get it sorted out despite not being able to make an appointment beforehand.

Bought the correct battery for my auto less than 18 months ago. A 5 year battery of high amperage. For the last 1/2 year I have suffered through unexplained dead battery. Jump starting the car with a friend. It became obvious to me that the battery was weak. I tried to return it under warranty, with receipt of course. No, they said the batter is normal, that is it my car, and they would need the car for 3 days to do a total investigation of the problem and that it would cost a lot of money just for the diagnostics. I took the car to an independent small repair service in Wedding, they advised that the battery is not of high quality, but they installed a new better battery for less money than I had pad ATU. One month later, and now freezing weather, the car sits for a week between driving and then starts immediately. Problem solved but not by ATU. ATU refused to stand behind their warranty. I would never again buy so much as a shop rag from them, they are crooks and cannot be trusted. Stay away from these cheats.