Media Markt

I usually avoid giving bad reviews but this one deserves it. media markt is a good store with good quality of appliances but the customer services is terrible and horrible , we went yesterday to buy a mobile we already decided what mobile we will buy ,so there wasn't any Box to pick or a packed mobile which we wanted to buy so we waited for employee to get us the package we were asking one employee to another and they all pointed to one guy with glasses he was busy with a client , we asked him we just want a package and he replied that he is busy and he didn't know when will he be ready he was extremely rude first he told us he don't speak English and then answer us in English lolz we waited for like 30 mins then there was one nice guy who was IN charge for TV appliances he asked us to wait and apologize well he went to that guy he still ignores us and didn't even tell us to wait or tell us that he will be here in a short time on the contrary he wasn't even making any eye contact like we are some kind of alien so after 1 hour waiting we left without buying a mobile .. I request mediamarkt to focus a little bit on customer service THANKS

The worst place for me to visit. I was with my family and a kid. We waited for almost 50 minutes to buy a phone. The phone area guy was not found of Asian I believe. He was not giving us a phone and ignoring us. We left the market after waiting this long.

I didn't had any problems with the employees that helped customers to make the right choice . But went to the cashier and when I was waiting for my change and recite the cashier screamed and cursed out loud because his shoes war dirty . I understand dirty shoes are a problem but will be nice not to curse on front of customers . Even the people in line behind me wanted to come but the man ( maybe father ) told to his kid to wait because the cashier is busy with his shoes . I understand that I live in Germany and friendly cashier is really rear to see but PLEEEEEEEASE be careful what you are saying in front of customers . Thank you
Old review . I wonder why it wasn't posted

I went to service desk to enquire about mobile phone repair, which I bought from here with plus Schutz Garantie. The employee at Service was so impolite in answering that i felt , I have done any mistake to ask her support. And I saw a clear difference , when she was talking with other native customers. My plan was to buy a new phone today but after that conversation left and bought via amazon. Never going again there .

Huge store with a range of products. But the staff is not helpful at all. Went there to buy a tv and fridge. I was waiting more than an hour to talk to the staff. One guy was ignoring the questions I asked. Maybe it's because I am not German. He was good with other customers but ignoring me. Disappointed with the shopping experience there. Finally ordered online.