SATURN

Location: Saturn, Alexanderplatz, Berlin
Experience: Mostly Positive, but with Mixed Service Quality ️
My experience at Saturn Alexanderplatz has been mostly positive, though it depends heavily on which sales associate assists you. I’ve had the pleasure of dealing with wonderful staff who went above and beyond to guide me. They were attentive, professional, and genuinely helpful without being pushy or overly aggressive. In terms of customer service, I have no complaints from these encounters!
However, it can be a bit of a gamble — at times, you may encounter staff who are unhelpful, rude, and frankly lack basic manners, which is disappointing in a store of this size and reputation.
The bigger letdown for me, though, is the limited selection of the latest technology. For a flagship store in such a central location, I expected a broader range of up-to-date products. For example, I’m a fan of Anker power banks, yet I couldn’t find any available here. As a consumer, I like to see and compare items in person before purchasing, but Saturn’s selection often falls short.
For the best experience, it’s a bit of a roll of the dice on customer service, and for the newest tech trends, I find more options online. Overall, a decent shopping experience if you’re not looking for the latest products.

Had a great experience here and purchased my new headphones. Prompt and jovial customer service. The sound smooth is awesome and should be placed everywhere so people can jam out and love for a song or too. Thanks for great experience.

Organized store and knowledgeable staff. Most likely one of the biggest ranges of anything household appliances. Bought a fridge, a dishwasher, and tumble dryer here in the last few years. Fast delivery, very well trained, friendly people bringing the goods, and installing the machines.

Wish there was option to give negative rating for such customer service. As if customer service agents are trained to run away from customer.
They avoid eye contact with you at all cost. Agents will chit chat with each other seeing you waiting for asking something, you keep waiting for them to finish the talking so that you can ask your query.
I waited for long time to get my query resolved. At the end I found one kind lady who helped me with my questions but by then I had decided to buy product from another store as protest for such experience.

Worst experience at Saturn Alexanderplatz!
I bought 3 lamp packs, clearly priced at 4.99 EUR each. However, at the billing counter, the employee mistakenly charged 5.99 EUR per pack. To correct this 1 EUR overcharge, I was sent to the finance department, where I had to wait over 45 minutes just to get 1 EUR refunded! This process is completely inefficient and unacceptable. A small mistake turned into a huge inconvenience.
Saturn needs to improve its system and train employees to avoid such errors. Customers shouldn't have to waste their valuable time for such minor corrections.