Teufel flagship store

The Teufel Ultima 40 speakers were sent by DHL to Madrid, one did not arrive and the other has a broken base and damage to the front... solution?

The customer service and order handling of this place is terrible. I have tried to buy a set of speakers in the shop in Berlin on September 14. First, the employee who made the order ordered the wrong color for me. I realized once I got home and tried to get the products replaced, it was not possible… even if the order was not sent yet. Customer service yelled at me on the phone. I had to return the packages online with DHL before arriving. I was at least waiting to get the money back, initially thinking I could order the right colors. It has been 3 weeks and I still do not have my money back. Teufel frankly have the worst service I’ve encountered in a really really long time. I do not think I’ll be ordering anything from Teufel again. I would be happy if I got my money back eventually and am not forced to pursue legal action.

Very friendly and competent consultants who take their time. I have known Teufel for over 35 years - always a top price-performance ratio and super service - test listening at home and a long warranty have always been Teufel's USP in addition to the super sound.

Do yourself a favour and buy from a good company. Bluetooth connection and installation of my TW2 headphones is a nightmare when you have a non German phone.

I had one of my best experiences in the store when i went to buy the cinebar 11. One of the sales employees (i think he was more than just sales) guided me through the whole thing and spent something around 1-1.5 hour explaining to me all the differences and giving me all the science behind the types of speakers to make sure i am doing the right decision in my purchase, offered trial and return and even offered me solutions to my room and living room regarding the best sound system i could have. We even compared it with other brands and the reasons why they could/could not be better. I really liked how honest he was and how he did not push me to make a decision but gave me all the facts behind the products and their competitors, which made me feel really comfortable to have the chat with him. I had a great experience and was very satisfied. His name was Christian, if you ever feel hesitant ask him and he will guide and help you make the right choice, I’m still waiting for delivery and excited to try the system.